13. My IP Camera Tool cannot find the camera’s IP, why?

2012-11-28 16:30:16 TC 612

A: 1) Firstly, please check if your camera work normal or not; check the status of the lights on RJ-45, network cable is good or not, the connection of network and power is good or not, whether camera pan/tilt after power on (for indoor camera).
     2) Whether your router enable DHCP function; if disable mac address filter;
     3) Computer and camera in the same subnet or not; the firewall block the camera or not;
     4) If you have another router, please plug the camera in it and try again;
     5) If you tired all the above steps and still failed, please use a network cable connect the camera and your computer directly, check if the ip camera tool can detect the camera or not;



Please contact us for more inforamtion!